Home Builder Warranty Software
Home Builder Warranty Software for 1/2/10-Year Tracking
BuilderMate is home builder warranty software built for custom home builders, production builders, and remodelers. Track 1-year fit-and-finish, 2-year mechanical, and 10-year structural warranties. Homeowner portal, auto-routing to subs, SLA tracking, and per-home audit trail — all tied to your home builder CRM.
- 1/2/10-year warranty period tracking
- Homeowner warranty portal
- Auto-routing to subs & crews
- SLA clocks & expiration reminders
- Per-home warranty audit trail
- Integrated with home builder CRM
The Warranty Ticket System Home Builders Actually Need
Warranty claims are the phase home builders most consistently drop the ball on. The house closes, the project manager moves on, and warranty requests start coming in through email, text message, and the occasional angry voicemail. Six months later, nobody knows what was fixed, what's still open, and which subcontractor owes a callback. Three 1-star reviews later, the referral pipeline dries up.
BuilderMate's home builder warranty software solves this with a dedicated homeowner portal, automated ticket routing, SLA tracking, and complete per-home history. Every warranty ticket has an owner, a timer, and a resolution path. Every home has an audit trail. Every sub has performance data tied to their warranty response. It's warranty software for homebuilders that actually closes tickets instead of letting them rot.
Everything You Need in Home Builder Warranty Software
1/2/10-Year Warranty Periods
Set warranty periods per component (structural, mechanical, cosmetic) with automatic expiration tracking.
Homeowner Warranty Portal
Homeowners submit warranty requests with photos and notes through a branded portal — not by email or text.
Automated Ticket Routing
Warranty requests auto-route to the right subcontractor, crew, or service tech based on the component category.
Resolution Time Tracking
SLA clocks on every ticket. Know which subs respond fast and which create warranty risk.
Per-Home Warranty History
Every home has a complete warranty ledger — every claim, resolution, photo, and sub assignment.
Expiration Reminders
60/30/7-day reminders before warranty expiration to both homeowner and your office — legal protection and customer goodwill.
How Warranty Tickets Flow in BuilderMate
- 1
Homeowner Submits
Homeowner opens the warranty portal, selects a category (plumbing, HVAC, cosmetic, etc.), describes the issue, and attaches photos.
- 2
Auto-Route
The system identifies which sub/crew handled that scope on that home and routes the ticket with project context.
- 3
SLA Clock
A response SLA starts. Missed SLAs escalate to your office for direct follow-up.
- 4
Resolution
Sub responds in-portal, schedules the visit, completes the work, attaches photos of the fix.
- 5
Close & Audit
Ticket closes with full audit trail on the home's warranty ledger. Homeowner auto-receives resolution notification.
- 6
Review Request
Positive closures trigger Google review requests. Negative ones route to your customer care team first.
Home Builder Warranty Software FAQs
Complete Your Toolkit
These features work great together with what you just explored.
Client Portal
Homeowners submit warranty requests through the portal.
Learn moreDocument Management
Store warranty documents and claim history by home.
Learn moreSubcontractor Portal
Route warranty work orders directly to your subs.
Learn moreCustomer Satisfaction
Track satisfaction through the warranty process.
Learn moreProtect Your Reputation With a Real Warranty System
Every plan includes home builder warranty software, homeowner portal, and sub routing. $99/mo, all features included.