Glossary
What is NPS for Home Builders?
NPS (Net Promoter Score) is a customer loyalty metric calculated from one question: How likely are you to recommend us to a friend, on a 0-10 scale.
Definition
NPS is a customer loyalty measurement. Responses are grouped into Promoters (9-10), Passives (7-8), and Detractors (0-6). NPS equals the percentage of Promoters minus the percentage of Detractors, ranging from -100 to +100.
Frequently Asked Questions
Related Glossary Terms
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